Terms of Service
Effective date: March 2026
These Terms of Service govern your use of ProfitPilot and any associated dashboards, reports, AI insights, and Shopify-connected features. By creating an account or using the service, you agree to these terms.
1. Acceptance of Terms
By accessing or using ProfitPilot, you confirm that you are authorized to act on behalf of the Shopify store you connect and that you agree to be bound by these Terms of Service and our Privacy Policy.
2. Description of Service
ProfitPilot is a Shopify-focused SaaS platform for profit analytics, COGS tracking, AI-powered insights, competitor monitoring, and downloadable reports. Features may evolve over time, and some features may depend on plan tier, usage limits, or third-party platform availability.
3. User Accounts & Registration
You must provide accurate registration details and keep your login credentials secure. You are responsible for all activity that occurs under your account. You may not share access in a way that violates your subscribed plan or Shopify merchant authorization.
4. Subscription, Billing & Cancellation
ProfitPilot offers a 14-day free trial for eligible merchants. After the trial, billing begins through Shopify according to the plan you select:
Starter
$19/month
- 1 Shopify store
- Basic profit analytics
- Weekly AI report
- Email support
Pro
$49/month
- Up to 3 Shopify stores
- Advanced analytics
- Daily AI insights
- Competitor tracking
- Priority support
Enterprise
$99/month
- Unlimited stores
- Custom reports
- Dedicated account manager
- API access
- SLA guarantee
Pro add-on: Extra stores can be added to the Pro plan for $19 per extra store per month.
All paid subscriptions are billed in advance and are non-refundable once the billing cycle starts, except where required by law.
You may cancel before the next billing cycle to avoid future charges. Cancellation stops renewal but does not retroactively refund the current billing period unless required by law.
5. Acceptable Use Policy
You may not use ProfitPilot to violate Shopify policies, scrape unauthorized data, reverse engineer the platform, interfere with service stability, transmit malicious code, or use the service in a way that breaches applicable law or the rights of others.
6. Intellectual Property
ProfitPilot, its software, design, content, trademarks, and generated dashboards remain the property of ProfitPilot and its licensors. You retain ownership of your store data. We grant you a limited, non-exclusive, revocable right to use the service during your subscription term.
7. Data & Privacy
Your use of the service is also governed by our Privacy Policy. ProfitPilot uses read-only Shopify access where possible and processes store data to provide reports, analytics, and AI summaries.
8. Limitation of Liability
ProfitPilot is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, ProfitPilot will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data arising from your use of the service.
Our total liability for claims related to the service will not exceed the amount you paid to ProfitPilot during the three months preceding the event giving rise to the claim.
9. Termination
We may suspend or terminate access if you violate these terms, misuse the platform, fail to pay fees when due, or create risk for the service or other users. You may stop using the service at any time by canceling your subscription and disconnecting your Shopify store.
10. Changes to Terms
We may update these terms from time to time. Material changes will be posted on this page and may also be communicated by email or in-app notice. Continued use after the effective date means you accept the updated terms.
11. Governing Law
These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, unless another jurisdiction is required by applicable law.
12. Contact Information
Questions about these terms can be sent to our legal and support team.
noreply@profitpilot.app